ROLE: Programme Coordinator
DIRECTORATE: Early Years Operations
UNIT: Programme Design and Implementation team ? Early Years Service
Development
GRADE: 3
REPORTING TO: Manager ? PDI ? Early Years Programmes
ROLE PURPOSE/ SUMMARY
To provide SERVICE EXCELLENCE to our customers and colleagues by
building a deep understanding of their needs, requirements and
expectations and consistently meeting, managing and exceeding their
expectations in a professional, courteous and respectful manner.
The Programme Design and Implementation (PDI) Units are responsible
for ensuring that business units across Pobal assigned responsibility
for the delivery of early years programmes are equipped with the best
possible understanding and clarity of the programme delivery
requirement and expectation.
The core functions of the role:
* Planning and coordinating the operational readiness process for
reference for assigned EY funding programmes
* Being the programme lead / single point of reference for assigned
EY funding programmes
* Specification of programme delivery requirements and programme
content
* Produce programme standard operating procedures and programme
guidelines
* Deliver effective change request management and programme quality
assurance
* Manage the transfer of new and redefined business processes and
related procedures to key stakeholders
* Monitor programme agreements (Performance Delivery
Agreements/Programme of Work) service levels / performance metrics and
management reporting for assigned programmes
* As the programme subject matter expert be the key point of contact
for programme issue escalation and resolution
* Develop and maintain credible and professional relationships with
internal and external key stakeholders
* Agree and co-ordinate programme reporting requirements in
conjunction with MAOU.
_PLEASE SEE JOB DESCRIPTION AND PERSON SPECIFICATION ATTACHED BELOW_
SELECTION PROCESS
Selection will involve short listing of applicants for interview based
on the criteria for the position as outlined in thejob description and
person specification.
The complete job spec, application form and further information can be
found on the Pobal website?
We need : English (Good)
Type: Permanent
Payment:
Category: Others
